Product overview
A connected operating model, not a bundle of modules.
ResidentAxis is one record per property, unit, person and lease, one append-only ledger for money, and one audit log for everything else. Modules are views on that record — which is why a work order can end up on an owner statement without anyone re-keying it.
Lifecycle
Onboard → Lease → Operate → Collect → Report → Renew or Turn
The six stages every door goes through, and where each one lives in the product.
-
01Onboard
Properties, units, owners and splits, obligations, staff roles.
-
02Lease
Applications, screening workflow, template-built leases, e-signatures.
-
03Operate
Work orders, vendors, inspections, violations, resident messaging.
-
04Collect
Charges ledger, card / ACH and Zelle rails, late fees, HAP split tracking.
-
05Report
Owner statements, P&L, trust invariant, exports for your accountant.
-
06Renew or Turn
Renewal offers and signals, move-out chain, deposit disposition.
How records flow
Units, leases, payments, maintenance, inspections, accounting and owner reporting — one graph
The diagram is the architecture: operational records on the top and bottom rows, the ledger in the middle, financial views reading from it.
Every claim, linked
What we say the product does, and where to check
Each statement below links to the capability row on its feature page, with its status label.
How to read the labels
- Built
- Implemented in the current build and covered by its test suite.
- With configured integration
- Implemented; a live outcome requires a provider you configure (keys, contract, or credentials).
- Pilot
- Implemented in part and enabled per pilot customer with tuning.
- Planned
- On the roadmap. Not sold or promised today.
Onboard and lease
- Type-first property onboarding creates units and owners in one pass Built
- Owner splits must total 100% — enforced by the database Built
- Obligations (taxes, HOA, insurance, licences) are records with due dates Built
- Multi-applicant applications with a status machine Built
- Consent gates and adverse-action reminders around screening Built
- Screening orders through a pluggable provider With configured integration
- Leases generated from templates with merge fields Built
- Rules-based compliance review with citations Built
- Active leases are locked; changes require amendments Built
- Native e-signature envelopes with an audit certificate Built
Operate
- Work orders with a status machine and timeline Built
- Vendors dispatched through explicit assignments only Built
- Parts inventory with consumption from work orders Built
- Violations with cure periods and generated letters Built
- Guided inspections with per-item costs and photos Built
- Move-in checklist with a key-release gate Built
- Move-in vs move-out diff drafts the deposit disposition Built
Collect
- Append-only charges ledger in integer cents Built
- Card and ACH via Stripe Checkout with signed webhooks With configured integration
- Autopay and payment plans With configured integration
- Manager-confirmed Zelle queue Built
- Late-fee policy engine with suggestions a person accepts Built
- HAP split billing: tenant share billed, authority share tracked Pilot
Report, renew, turn
- Balanced general ledger with trial balance, P&L and balance sheet Built
- Trust invariant checked as a report and a job Built
- Owner statements computed from collected − expenses − fee, by split Built
- Standard reports with CSV export Built
- QuickBooks Online, CSV and 1099 exports Built
- Renewal offers with accept / counter / decline Built
- Revenue signals: below/above market, renewal risk, expiring soon Pilot
- Deposit lifecycle to disposition letter Built
Foundations
Views on one record
The same rows, four ways
Rent roll, maintenance board, trial balance and owner statement below are all reads of the same ledger and property graph.
Role model
Who sees what
Scoping is enforced in the database and re-checked on every request.
| Role | Sees | Typical use |
|---|---|---|
| Platform admin | Subscribers, plans, billing, support mode (org-scoped and audited) | Runs the ResidentAxis service itself |
| Property manager | Everything in their organisation | Operating admin of a management company |
| Accounting · leasing · maintenance | Their area, org-wide, with permission overrides | Staff roles |
| Owner | Only the properties they hold a stake in, and their share | Statements, distributions, capex approvals |
| Resident | Only their lease | Balance, payments, requests, documents, messages |
| Vendor | Only explicitly assigned work, per client organisation | Work orders, photos, status |
Feature pages
Go deeper by area
Property & unit operations
Properties, units, owners, obligations and the records everything else hangs off.
Learn moreLeasing & applicants
Applications, households, offers, approval to lease, renewals.
Learn moreScreening & decisions
Consent gates, provider-agnostic orders, structured decisions.
Learn moreLeases & e-signatures
Template-built leases, rules-based review, locked terms, native signing.
Learn moreResident portal & payments
Balances, receipts, card/ACH via Stripe, Zelle queue, messaging.
Learn moreMaintenance & vendors
Work orders, dispatch, vendor portal, inventory, violations.
Learn moreMove-in, inspections & deposits
Guided inspections, key-release gate, disposition from the diff.
Learn moreOwner reporting
Net-to-owner statements, distributions, capex approvals, owner portal.
Learn moreAccounting & trust
Balanced GL, trust invariant, period close, bank matching, exports.
Learn moreAffordable housing / Section 8
HAP contracts, split billing, recerts, expected-vs-received.
Learn moreAnalytics & signals
Role-aware dashboards, report builder, renewal and rent signals.
Learn moreAPI, integrations & security
Scoped API keys, webhooks, row-level isolation, audit, MFA.
Learn moreMobile
Responsive for every role; native shell with biometrics and camera.
Learn moreWalk through it on a call.
Forty-five minutes, your portfolio shape, our seeded demo. Then a scoped pilot plan.