Feature
Move-in, inspections, move-out and deposits
Two inspections, one diff, one disposition. Move-in cannot release keys until the checklist is done; move-out drafts the deposit disposition from what actually changed.
The problem
Deposit disputes are lost on documentation, not on facts.
The move-in photos are on a phone that left the company, the move-out was a walk-through with a notepad, and the disposition letter went out late with a round number.
- Keys are handed over before utilities are set up or the deposit clears.
- Inspection evidence is not comparable between move-in and move-out.
- Dispositions are calculated by hand and sent outside the statutory window.
- Deposit liability is a number the accountant hopes is right.
The workflow
Move-in → live → move-out → disposition
- Move-in checklist
Utilities, deposit, signatures, inspection — with a blocking key-release gate that returns what is still missing.
- Move-in inspection
Guided template by unit type; item conditions, notes and photos; resident sign-off by magic link.
- Deposit held
Collected into a held state on the ledger; optional interest runs where required; deposit-liability report at any time.
- Move-out
Forwarding address captured in the portal, proration computed, move-out inspection with per-item cost.
- Diff and disposition
The move-in vs move-out diff drafts the disposition: deductions itemised, refund computed, letter generated as a PDF with the state machine tracking sent → refunded → closed.
Illustrative diff between two guided inspections; costs come from the per-item entries.
Capabilities
What is built, what needs configuration, what is planned
Each row is a real capability in the current build. Labels are derived from the codebase and its test suites, not from a roadmap deck.
How to read the labels
- Built
- Implemented in the current build and covered by its test suite.
- With configured integration
- Implemented; a live outcome requires a provider you configure (keys, contract, or credentials).
- Pilot
- Implemented in part and enabled per pilot customer with tuning.
- Planned
- On the roadmap. Not sold or promised today.
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Guided room-level inspections
BuiltTemplates by unit type, item conditions and notes, per-item cost capture, photos and completion events.
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Move-in vs move-out diff
BuiltCompares the two inspections item by item to draft a deposit disposition.
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Move-in checklist with a key-release gate
BuiltKeys cannot be marked released until the required checklist items (utilities, deposit, signatures) are complete.
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Move-out chain
BuiltForwarding address, proration, inspection, disposition draft and completion in one sequence.
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Deposit lifecycle
BuiltCollection, holding, optional interest runs, disposition drafts and dispositions sent as PDFs — with a state machine and audit.
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Resident sign-off by magic link
BuiltResidents acknowledge an inspection from a link without an account.
By role
What each party gets
Property managers
Nothing slips: the gate blocks keys, the diff drafts the letter, the state machine tracks the refund.
Residents
Sign the move-in inspection from a link; see the itemised disposition rather than a round number.
Accounting
Deposit liability equals held funds — checked by the trust invariant, not by hope.
Configuration and pilot notes
Before you rely on it
Things that are set up per operator during a pilot, or that depend on a provider you contract.
- Inspection templates by unit type and the move-in / move-out checklists are configured per operator.
- Statutory windows, interest requirements and disposition letter wording differ by state; configure them and have counsel review the template.
- Photo storage uses local disk or S3-compatible storage you configure; files are MIME-checked, size-capped and checksummed.
Questions about this area
Can residents do a self-guided move-in inspection?
Residents acknowledge the manager’s inspection by magic link; a fully resident-conducted inspection flow is not a separate feature today.
Does the platform tell us the deposit deadline for our state?
Deadlines are configured as compliance rules per jurisdiction and surfaced as reminders; the platform does not guarantee statutory compliance.
Related
Connected areas
See move-in, inspections & deposits on your portfolio.
A pilot starts with a discovery call and your CSV exports. We reply within two business days.